BUYERS FAQ

HOW DO I OBTAIN A CATALOGUE
Catalogues are available free here on our web site. Just go to the auctions page, and click on the catalogue icon alongside the auction description to download a catalogue.
On-line catalogues, like the printed ones, are prepared in advance of the sale, so it is always best to check the lots that you are interested in - before you bid.
Printed catalogues are available from the Auction Rooms office, cost is $2.00


CAN I BID WITHOUT ACTUALLY COMING TO THE AUCTION ?
We call this "absentee bidding". You must instruct us in writing including your Bidders Number, the Lot number(s), and your maximum bid amount, before we will consider accepting your absent bid. It is essential that you undertake prior inspection of the item/s of interest, or get someone you trust to do so on your behalf. Remember, at auction, the item is yours from the fall of the hammer.
Your "maximum bid" is confidential too us - and represents your authorisation for the auctioneer to bid on your behalf up to, but not exceeding your nominated maximum offer.
Please note that we reserve the right not to accept your bid.

IS THERE ANY WARRANTY WITH THE ITEMS I PURCHASE ?
No. Goods sold at auction are strictly sold "as-is-where-is" - that is - it is your responsibility to inform yourself as to the suitability and fitness of any lot for your intended use. You may like to read our terms and conditions of sale for further information.

BUYERS PREMIUM?
Pleas note that all bids attract a buyers premium of 13.75% inc GST. This means if you bid $100.00 for a lot it will cost you $113.75 with buyers premium. Please note this charge is not-negotiable.

WHAT'S A REFERRED BID ?

On occasions it is a requirement of our Vendor, to submit the highest offer made on their asset at auction, or submit the highest offer if that offer falls below their reserve price.
If a bid is declared 'Referred to vendors approval' the bid remains binding on the bidder but may be rejected by the vendor. The referred bidder has 1st right to negotiate further on the lot.


DO I HAVE TO REGISTER AS A BUYER BEFORE I BID?
Yes. Before you can bid at auction, you must register with us by filling out and signing a form with your name, address, phone etc.. The registration form also includes reference to the Terms and Conditions of Sale.

WHAT'S THE DIFFERENCE BETWEEN YOUR AUCTION AND AN INTERNET AUCTION SITE?
At our on-site or in-rooms auctions, you can physically inspect the items, and bid immediately in response to a genuine competitive bid you can see in the crowd. You won't miss out if you really want something. By sighting the items, you know what you are getting and can collect yourself, unlike some fraudulent activity which has been reported with on-line auctions.

HOW DO I PAY FOR SOMETHING I BUY?
Cash, most credit cards + EFTPOS, or personal cheques (subject to identity check and at the sole discretion of the auctioneer).

WHAT TYPE OF CREDIT CARDS DO YOU ACCEPT?
Visa and Mastercard. Note that the auctioneer reserves the right to permit payment by any or all credit cards for specific sales, it the sole discretion of the auctioneer. An additional fee of 2% applies to all credit card transactions

DO YOU ACCEPT CHEQUES?
At the sole discretion of the auctioneer, company or personal cheques may be accepted, (subject to identity check and at the sole discretion of the auctioneer).

DO I HAVE TO COME IN THE DAY BEFORE TO REGISTER?
No, but you must register as a bidder before your bid will be accepted.

WHAT ARE YOUR TERMS AND CONDITIONS OF SALE?
Terms and Conditions of sale apply to all sale activities of the Company. Click here to read or download the Terms and Conditions of Sale.